Refund And Returns Policy

Effective Date: June 23, 2025

1. Our Commitment to Your Satisfaction

At Blossom Gardens Hub, we are dedicated to providing high-quality seeds, reliable tools, and enriching gardening resources. Your satisfaction is paramount, and we aim to cultivate a positive experience with every purchase.

This Refund and Returns Policy applies exclusively to products purchased directly from Blossom Gardens Hub (operated by SEELAUNCH LLC) via https://www.blossomgardenshub.com/.

2. Eligibility for Returns (Physical Products)

To be eligible for a return of a physical product (e.g., gardening tools, non-perishable supplies, unopened seed packets):

• The item must be unused, in its original condition, and in its original, undamaged packaging.
• All accompanying accessories, manuals, and documentation must be included.
• You must have the original receipt or proof of purchase.
• Your return request must be initiated within [NUMBER, e.g., 30] calendar days from your purchase date.

3. Non-Returnable Items (Physical & Digital)

For quality, safety, and intellectual property reasons, the following items are generally final sale and cannot be returned or refunded:

• Digital Products: Downloadable digital products (e.g., e-guides, printable planners, digital plant identification charts) are non-refundable once downloaded or accessed.
• Perishable Goods: Live plants, cut flowers, or other perishable botanical items. (Please see Section 8 for damaged arrivals.)
• Opened Seed Packets: For hygiene, quality control, and viability reasons.
• Gift cards.
• Personalized or custom-made items.
• Items explicitly marked as “Final Sale” or “Non-Returnable” on their product page.

4. How to Initiate a Return (Physical Products)

If your physical product meets the eligibility criteria, please follow these steps:

1. Contact Us: Send an email to contact@blossomgardenshub.com within your eligible return window.
   • Subject Line: Return Request – Order #[YOUR_ORDER_NUMBER]
   • Body: Include the item(s) you wish to return, the reason for the return (e.g., “changed mind,” “wrong size tools”), and attach photos if relevant (e.g., if packaging is damaged).
2. Receive Return Authorization (RMA): If your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your return.

   Important: Do NOT send items back without an RMA number. Doing so may delay or prevent the processing of your refund.

3. Package Your Item: Securely pack the eligible item(s) in their original packaging, ensuring they are well-protected for transit. Include all original accessories, manuals, and documentation. Clearly write the RMA number on the outside of the package.
4. Ship Your Return:
   • You are responsible for paying the shipping costs for returning your item. Original shipping costs are non-refundable.
   • If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to our error (e.g., you received a defective item or the wrong product).
   • We highly recommend using a trackable shipping service and/or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Refunds (Physical Products)

Once your return is received and meticulously inspected at our facility, we will send you an email notification:

• We will confirm receipt of your returned item.
• We will notify you of the approval or rejection of your refund based on our inspection against the eligibility criteria.
• If approved, your refund will be processed to your original method of payment within [NUMBER, e.g., 7-10] business days.

Late or Missing Refunds (Physical Products):

1. First, double-check your bank account or credit card statement.
2. Then, contact your credit card company or payment provider (e.g., PayPal) as it may take some time before your refund is officially posted. Processing times vary by institution.
3. Next, contact your bank. There is often a processing delay before a refund appears in your statement.
4. If you’ve completed all of these steps and still have not received your refund, please contact us at contact@blossomgardenshub.com.

6. Exchanges (Physical Products)

We generally only replace items if they are defective or damaged upon receipt (see Section 7 below). If you need to exchange a damaged or defective item for the same item, please send us an email at contact@blossomgardenshub.com with your order number, details of the defect/damage, and clear photos. We will provide instructions on how to proceed with a replacement.

7. Damaged or Defective Items (Physical Products Upon Arrival)

If you receive a physical product (e.g., tools, seeds, non-perishable supplies) that is damaged during shipping or defective:

• Please contact us immediately (within [NUMBER, e.g., 48 hours] of delivery) at contact@blossomgardenshub.com.
• Include your order number, a clear description of the damage/defect, and attached photos of the item’s condition and the packaging.
• We will investigate the issue and work swiftly to find a resolution, which may include sending a replacement or issuing a full refund. We will cover the return shipping costs for such cases.

8. Live Plant / Perishable Item Disclaimer & Guarantee

Due to the delicate and living nature of plants and other perishable botanical items, we have specific policies:

• Arrival Guarantee: We guarantee that your live plant will arrive alive and in good health, provided you unpack and inspect it immediately upon delivery.
• Reporting Damage: If your live plant arrives severely damaged or clearly deceased, you must contact us within 24 hours of delivery with:
  1. Your order number.
  2. Clear, timestamped photos of the plant’s condition immediately upon unboxing, showing the full plant and its original packaging.
  3. A brief description of the issue.
  We will review the evidence and may offer a replacement, store credit, or refund at our sole discretion.
• Post-Delivery Care: We provide detailed care instructions with our plants/seeds to help them thrive. However, we cannot guarantee the long-term health, growth, or survival of any live plant or seed after it has been placed in your care. Factors such as environmental conditions, watering practices, light exposure, soil quality, and natural processes are beyond our control.
• Perishable items are generally not eligible for return once they have been received in an acceptable condition.